Last updated: 7 June 2026

These Terms and Conditions govern your use of the Dimond London website and the purchase of products from us. Please read them carefully before placing an order.

By using our website or placing an order, you agree to be bound by these Terms and Conditions.

1. About us

Dimond London is the trading name of H Dimond Ltd.

Registered in England and Wales. Company Number: 13336037

Registered Office:
Suite 125
100 Hatton Garden
London
EC1N 8NX

Email: harry@dimondlondon.com

Telephone: 020 7405 0505

Website: www.dimondlondon.com

References to "we", "us" and "our" mean H Dimond Ltd trading as Dimond London.

References to "you" and "your" mean the customer using our website or purchasing our products.

2. ELIGIBILITY

You must be at least 18 years old to place an order through our website.

By placing an order, you confirm that you are legally capable of entering into a binding contract.

3. Products

We take reasonable care to ensure that product descriptions, images, specifications and prices are accurate.

As all of our products are handcrafted and contain natural gemstones and metals, slight variations in colour, size, carat weight, finish and appearance may occur. Such variations do not constitute defects.

All product measurements and weights are approximate unless expressly stated otherwise.

4. Bespoke, made-to-order and personalised items

Most of our products are made to order or created to a customer's specification.

Where a product is:

• bespoke;
• customised;
• personalised;
• engraved; or
• made specifically to your requirements,

you acknowledge that cancellation and return rights may not apply under the Consumer Contracts Regulations 2013.

Once production has commenced on a bespoke or personalised order, the order cannot be cancelled except where required by law.

Nothing in these Terms affects your statutory rights in relation to faulty or misdescribed goods.

5. Hallmarking

Where required by UK law, our jewellery is independently hallmarked in accordance with the Hallmarking Act 1973. Hallmarks may vary depending on the metal type, weight and applicable legal requirements. Further information about hallmarking is available on request.

6. Repairs and resizing

Any repair, resizing or aftercare services provided after delivery may be subject to additional terms and charges. Please contact us for further details.

7. Placing an order

All orders are subject to acceptance and availability.

After placing an order, you will receive an acknowledgement email confirming receipt of your order. This does not constitute acceptance of your order.

A contract between us is formed only when we accept your order and begin processing it.

We reserve the right to refuse or cancel any order where:

• a product is unavailable;
• pricing information is incorrect;
• payment cannot be authorised;
• fraud is suspected; or
• we reasonably believe there has been a breach of these Terms.

8. Prices and payment

All prices are displayed in Pounds Sterling (£) unless otherwise stated.

Prices may change without notice.

Payment must be received in full before products are dispatched unless otherwise agreed in writing.

We reserve the right to correct any pricing errors that may occur.

If an obvious pricing error is identified after an order is placed, we will contact you before proceeding.

9. Delivery

Estimated delivery times are provided for guidance only and are not guaranteed.

We shall not be liable for delays caused by circumstances beyond our reasonable control, including:

• courier delays;
• customs procedures;
• severe weather;
• industrial action; or
• supply chain disruption.

Risk in the goods passes to you upon delivery.

Ownership of the goods remains with us until full payment has been received.

10. Cancellations and returns

Consumers purchasing online may have cancellation rights under the Consumer Contracts Regulations 2013.

Cancellation rights do not apply to goods that are:

• bespoke;
• made-to-order;
• personalised;
• engraved; or
• made to the customer's specification.

Where cancellation rights apply, you may cancel within 14 days of receiving your order.

You must notify us in writing if you wish to exercise your right to cancel.

Returned items must be returned unused, unworn and in their original condition and packaging unless the return relates to a fault.

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

11. Faulty or incorrect items

If a product is faulty, damaged, not as described or incorrect, please contact us as soon as reasonably possible.

Where required by law, we will repair, replace or refund the item in accordance with your rights under the Consumer Rights Act 2015.

12. Intellectual property

All content on this website, including:

• photographs;
• product images;
• jewellery designs;
• graphics;
• logos;
• text;
• videos; and
• website design,

is owned by or licensed to Dimond London and is protected by copyright, trademark and other intellectual property laws.

No content may be copied, reproduced, distributed or used without our prior written consent.

13. Website use

You agree not to:

• misuse the website;
• interfere with website security;
• introduce malicious software;
• attempt unauthorised access to systems; or
• use the website for unlawful purposes.

We reserve the right to restrict or terminate access where these Terms are breached.

14. Third-party links

Our website may contain links to third-party websites.

We are not responsible for the content, availability or privacy practices of third-party websites.

15. Limitation of liability

Nothing in these Terms excludes or limits any rights you have under UK consumer law.

We shall not be liable for any indirect or consequential loss arising from your use of our Website or the purchase of our products.

16. Website availability

We make reasonable efforts to ensure the website remains available and up to date.

However, we do not guarantee uninterrupted access and may suspend or withdraw the website for maintenance, updates or operational reasons.

17. Privacy

Your use of our website is also governed by our Privacy Policy and Cookie Policy.

18. Changes to these terms

We may update these Terms and Conditions from time to time.

Any updates will be posted on this page with a revised "Last Updated" date.

19. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

20. Contact us

If you have any questions regarding these Terms and Conditions, please contact:

H Dimond Ltd (Trading as Dimond London)

Suite 125
100 Hatton Garden
London
EC1N 8NX

Email: harry@dimondlondon.com

Telephone: 020 7405 0505